Satisfied customers just aren’t good enough! ‘Your customers are only satisfied because their expectations are so low and because no one else is doing better… If you really want a booming business, you have to create Raving Fans.’ Written in the parable style of the bestselling The One Minute Manager, it uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems and make Raving Fan Service a constant feature, not just a passing fad. Raving Fans! includes startling new tips and innovative techniques that can help anyone in any workplace to deliver stunning customer service and achieve miraculous bottom-line results. By the authors of Gung Ho!, Big Bucks! and High Five!
| Kiadó | harper collins publishers |
|---|---|
| Kiadás éve | 2006 |
| Nyelv | ANGOL |
| Oldalak száma: | 138 |
| Borító | PUHATÁBLÁS, RAGASZTÓKÖTÖTT |
| Súly | 110 gr |
| Sorozat | The One Minute Manager |
| ISBN | 9780006530695 |
| Árukód | 2140539 / 1045211 |
